{"id":12179,"date":"2026-07-20T02:53:17","date_gmt":"2026-07-20T02:53:17","guid":{"rendered":"https:\/\/dinlutkan.demakkab.go.id\/?p=12179"},"modified":"2026-07-20T03:33:33","modified_gmt":"2026-07-20T03:33:33","slug":"laporan-survey-kepuasan-masyarakat-semester-i-tahun-2026","status":"publish","type":"post","link":"https:\/\/dinlutkan.demakkab.go.id\/index.php\/2026\/07\/20\/laporan-survey-kepuasan-masyarakat-semester-i-tahun-2026\/","title":{"rendered":"Laporan Survey Kepuasan Masyarakat Semester I Tahun 2026"},"content":{"rendered":"\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/dinlutkan.demakkab.go.id\/wp-content\/uploads\/2026\/07\/ChatGPT-Image-20-Jul-2026-09.46.40-1024x1024.png\" alt=\"\" class=\"wp-image-12180\" style=\"width:402px;height:auto\" srcset=\"https:\/\/dinlutkan.demakkab.go.id\/wp-content\/uploads\/2026\/07\/ChatGPT-Image-20-Jul-2026-09.46.40-1024x1024.png 1024w, https:\/\/dinlutkan.demakkab.go.id\/wp-content\/uploads\/2026\/07\/ChatGPT-Image-20-Jul-2026-09.46.40-300x300.png 300w, https:\/\/dinlutkan.demakkab.go.id\/wp-content\/uploads\/2026\/07\/ChatGPT-Image-20-Jul-2026-09.46.40-150x150.png 150w, https:\/\/dinlutkan.demakkab.go.id\/wp-content\/uploads\/2026\/07\/ChatGPT-Image-20-Jul-2026-09.46.40-768x768.png 768w, https:\/\/dinlutkan.demakkab.go.id\/wp-content\/uploads\/2026\/07\/ChatGPT-Image-20-Jul-2026-09.46.40.png 1254w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Dinas Kelautan dan Perikanan Kabupaten Demak telah melaksanakan Survei Kepuasan Masyarakat (SKM) Semester I Tahun 2026 sebagai upaya untuk mengukur kualitas pelayanan publik sekaligus menjadi bahan evaluasi dalam meningkatkan mutu pelayanan kepada masyarakat.<\/p>\n\n\n\n<p>Berdasarkan hasil survei, diperoleh Indeks Kepuasan Masyarakat (IKM) sebesar 91,69 <em>(skala 1\u2013100)<\/em> dengan kategori Sangat Baik.<\/p>\n\n\n\n<p>Penilaian SKM dilakukan terhadap 9 unsur pelayanan, yaitu:<br>1. Kesesuaian Persyaratan Pelayanan<br>2. Kemudahan Prosedur Pelayanan<br>3. Ketepatan Waktu Pelayanan<br>4. Kewajaran Biaya\/Tarif Pelayanan<br>5. Kesesuaian Produk Pelayanan<br>6. Kompetensi\/Kemampuan Petugas Pelayanan<br>7. Perilaku Petugas Pelayanan<br>8. Penanganan Pengaduan, Saran, dan Masukan<br>9. Sarana dan Prasarana Unit Pelayanan<\/p>\n\n\n\n<p>Capaian ini merupakan hasil dari komitmen seluruh jajaran Dinas Kelautan dan Perikanan Kabupaten Demak dalam memberikan pelayanan yang profesional, transparan, dan berorientasi pada kepuasan masyarakat. Terima kasih atas kepercayaan, partisipasi, serta masukan yang telah diberikan. <\/p>\n\n\n\n<p><a href=\"http:\/\/dinlutkan.demakkab.go.id\/wp-content\/uploads\/2026\/07\/2.-Laporan-hasil-pelaksanaan-SKM.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Laporan Survey Kepuasan Masyarakat Semester I Tahun 2026<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dinas Kelautan dan Perikanan Kabupaten Demak telah melaksanakan Survei Kepuasan Masyarakat (SKM) Semester I Tahun 2026 sebagai upaya untuk mengukur [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":12180,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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